TERMS AND CONDITIONS

These are the terms and conditions of Abrolhos Adventures. Please read them and if you have any queries do not hesitate to contact us.

These terms and conditions are in effect once we have confirmed your booking either via phone, email, in person or online.

 

Here at Abrolhos Adventures, we want to provide a safe and happy experience for our customers. However due to the nature of our tours please be mindful that there is a remote risk of injury or even the more extreme. Please understand and appreciate the dangers involved and once aboard the vessel the customer must assume and accept all these risks.

 

General Rules:

§  Please arrive at least 20 minutes prior to the departure time of your trip, we will not wait for late customers as it’s not fair for others onboard.

§  We recommend wearing enclosed footwear for safety reasons.

§  We recommend wearing Reef Shoes if Adventuring on the Abrolhos Islands to prevent Coral & Shell Cuts.

§  Swim at your own risk

 

Weather:

§  All charters are subject to suitable weather conditions (the decision is made at the discretion of the skipper) and we reserve the right to cancel any trip due to bad weather (even at short notice). To travel to the Abrolhos Islands, we require settled conditions that adhere to Marine Board requirements. If inclement weather conditions prevail, it is up to the Skipper’s discretion as to whether the trip will proceed.

§  If Abrolhos Adventures cancels a scheduled tour, you will have the option to choose one of the following;

  • a reschedule to an alternative tour date;

  • a voucher for no additional charge, or;

  • a refund, net of merchant processing fee passed on at cost.

§  In an instance where the weather may turn unexpectedly it is at the discretion of the Skipper as to whether any, a full, or part refund is given.

 

COVID-19

§   Abrolhos Adventures will offer a reschedule to an alternative tour date; a voucher for no additional charge, or; a refund, net of merchant processing fee passed on at cost if you are unable to attend your planned trip due to COVID-19 Government or Boarder restrictions.

§   Abrolhos Adventures complete the mandatory COVID-19 checking in prior to all events. Please have your Safe WA app ready upon boarding, or we will take your details and add to our manual register should you not have the app.

§   Any disrespect to our staff regarding this procedure will not be tolerated, Abrolhos Adventures are following government regulations and ultimately want to keep everyone as safe as possible.

 

Age Limits:

§  Infants - under 2 years of age.

§  Children - under the age of 12.

§  Adults - 12 years and up.

§  Pensioners must provide a valid pensioner card when booking their tour in order for the discount to be applied.

 

Bookings and Payments (Day Tours/Harbour Cruises):

§  Full payment is required when booking either online, over the phone or in person. We do not accept part-payments for any of our Day Tours

§  Payment methods online are via PayPal or Credit Card

 

Cancellations and Refunds (Day ToursDay Tours/Harbour Cruises):

§  All trips are refundable net of merchant processing fee passed on at cost if Abrolhos Adventures cancel or reschedule the trip.

§  Gift vouchers are non-refundable and we can only offer a reschedule on gift voucher bookings.

§  Cancellations are accepted & refunds issued up to 48 hours prior to the booked tour

§  Cancellations with less than 48 hours' notice will not be refunded. You may be entitled to a credit IF your place is filled at short notice.

§  If a person becomes unwell and requests to be returned back to shore, then no refund will be given, it is also up to the Skipper’s discretion whether or not to return to port.

§  In the event the trip is cancelled at any time by Abrolhos Adventures, we will not be held liable for any travel costs, meals, accommodation or any other costs the customer may have incurred.

§  In the event you arrive late and miss the boat, you will not be refunded. You may nominate to have your booking moved to a later date at a fee dependant on the tour type.

 

Bookings and Payments (Liveaboard Charters):

§  Tentative bookings may be held for up to 7 days. If the 7 days has passed and we have not received confirmation via email or phone, the booking will be taken out of our system without notification.

§  All bookings require credit card details to be held by us as security. We will not make any changes to your credit card unless specified or in accordance with our terms and conditions.

§  A 20% Deposit is required within 7 days of booking and the balance of invoice is due at least 1 month prior to the Charter start date.

§  All trips are refundable if Abrolhos Adventures cancel or reschedule the trip.

§  Gift vouchers are non-refundable and we can only offer a reschedule on gift voucher bookings.

 

Cancellations and Refunds (Liveaboard Charters):

§  If you have booked a full boat and there are cancellations within your party, we require a minimum of 1 month notice to fill the vacancy or your party will be liable to pay the difference.

§  Abrolhos Adventures requires 1 month notice if you wish to cancel your booking. In the event that 1-month notice is not given you will forfeit your deposit.

§  If you wish to cancel your booking with less than 1 Week’s notice you will forfeit both your deposit and the full amount of the charter.

§  You may nominate a full refund of deposit or transfer your deposit to an alternative date if your trip has been cancelled by Abrolhos Adventures.

§  If a person becomes unwell and requests to be returned back to shore, then no refund will be given, it is also up to the Skipper’s discretion whether or not to return to port.

§  Abrolhos Adventures will not be held liable for any indirect costs incurred by booking a charter with us.

§  In the event the trip is cancelled at any time by Abrolhos Adventures, we will not be held liable for any travel costs, meals, accommodation or any other costs the customer may have incurred.

 

Flights:

Abrolhos Adventures and their airline partners reserve the right to cancel due to weather conditions & mechanical needs of the planes. Weather cancellations are discretional of the pilots. In conjunction with the skippers, should the conditions be unfavourable for vessel or plane operations the trip will be cancelled. You will be offered the following options:

  • a reschedule to an alternative tour date;

  • a voucher for no additional charge, or;

  • a refund of what you have paid

Check in times are 30 minutes prior to departure. The airlines reserve the rights to refuse the service if you arrive after check ins. No refund or credit will be given in this instance.

Due to safety and legal requirements for the operating weight of an aircraft, it is essential that accurate weights of all passengers and baggage are obtained. The airline partners reserve the right to refuse the carriage of passengers who are suspected to be under the influence of alcohol or drugs are disruptive or who do not comply with flight or ground crew instructions.

Private Events:

§  A 20% Deposit is required within 7 days of booking and the balance of invoice is due at least 1 month prior to the date of the event.

 

Gift Vouchers:

§  Gift vouchers must be produced at the time of boarding, otherwise a new fare must be paid.

§  If the customer holding the voucher misses the trip on the booked day without providing notice or is late and boat has left port, then the voucher will be forfeited.

§  Gift vouchers are not transferrable or refundable.

 

Whale Watching:

§   If no whales are seen during the cruise, you will be able to attend the next available tour free of charge. If unable to make the next tour you will receive 50% off next time you book.

 

Alcohol:

MV2000 Fast Ferry (Licensed Bar, Strictly no BYO)

§ MV2000 Fast Ferry has a licensed bar onboard, strictly No BYO, if Alcohol is brought onto the vessel by customers, we reserve the right to confiscate and/or cancel their ticket with no refund provided.​

§ Abrolhos Adventures Bar Staff & Approved Manager onboard reserve the right to: refuse alcohol onboard if they deem it to be unsafe, refuse a passenger onboard the vessel if they are under the influence of alcohol and can cancel the trip with no refund.

Alcohol:

Fortitude & Assassin (BYO)

§  Alcohol is allowed onboard both Fortitude & Assassin, however responsible consumption of alcohol is to be adhered to.

§  The Skipper reserves the right to: refuse alcohol onboard if he deems it to be unsafe, refuse a passenger onboard the vessel if they are under the influence of alcohol and can cancel the trip with no refund.

 

Illicit Drugs:

§  If Illicit drugs are found or thought to be onboard any of our vessels, your charter will be terminated, & no refund issued.

Customer Behaviour:

§  It is required that all customers behave in a safe and respectful manner to all staff, other customers and our property.

§  If we find that there has been loss or damage to our equipment or vessel due to negligence or unruly behaviour then the customer will be liable for replacement or repair of the item (funds will be taken from the credit card that is held for security).

§  The Skipper reserves the right to cancel a trip and payment forfeited if unruly or unsafe behaviour is displayed.

 

Safety Brief:

§  A safety brief is given on board before departure.

§  All customers must declare any pre-existing medical conditions or any medication prior to booking and departure (as some people may require special attention).

§  We have the right to ask any customer to wear a life jacket at any time.

§  Those who are unable to swim are asked to wear a life jacket at all times.

 

Global Positioning System:

§  All GPS are banned from the boat and may be confiscated and returned at the end of the trip.